Privacy policy & cookies

The purpose of the Privacy Statement is to inform you how any personal information that Kowa Optimed Deutschland GmbH collects will be used, and how you can amend or cause us to delete any information about you that we hold.

1. Privacy statement
Kowa Optimed Deutschland GmbH commits itself to use the information you provided on this site in accordance with this Privacy Statement. Kowa Optimed Deutschland GmbH Ltd only collects personal data through voluntary submission of such information by various means such as (online) product registration, assistance by call centres and repair of damaged products. Kowa Optimed Deutschland GmbH will use the data received to provide a requested service (for example, the repair of a damaged product) or to provide you with information about products and services that you have requested. This may involve contacting you by e mail, phone, SMS or letter. In the case of promotional offers this may involve confirmation of your eligibility for the offer or notification about administrative matters. Kowa Optimed Deutschland GmbH may transfer personal information to other affiliated companies and/or third parties that are engaged by Kowa Optimed Deutschland GmbH in order to fulfil defined services such as the repair of products. Any data transferred under such conditions will be restricted to use in accordance with the purposes for which it was collected and will not be used for any purposes other than as defined in this Privacy Statement.

2. Keeping you informed
Informing you of offers, services and products. If you have indicated you wish to receive such information, Kowa Optimed Europe Ltd, one of our associated companies, or third parties bound by contract to Kowa Optimed Europe Ltd may contact you by email or otherwise (post or telephone if provided to us) to inform you of services, products, competitions or offers directly relating to Kowa Optimed Europe Ltd or its Imaging products and related services. If at any time you wish to stop receiving such information, you may indicate your preference by contacting Kowa Optimed Europe Ltd through email at

3. Cookies and monitoring
Kowa Optimed Deutschland GmbH may collect information about your use of the website. It may do so through the use of cookies. Cookies are pieces of information that are stored on your computer’s hard drive by your web browser. When you return to our website, our computer server will automatically recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically; it is usually possible to change the settings of your browser to stop automatic acceptance. If you choose not to receive cookies, you may still use most of the features on our website. Kowa Optimed Deutschland GmbH may also carry out monitoring to assess the popularity of different parts of the site and to improve navigation of the site, but such information will not be merged with your personal details. For Kowa Optimed Deutschland GmbH Members’ section, cookies are used to ensure that your browser, and as such you, are recognised and remembered throughout the section, by holding your Membership Number and a session ID within a cookie. The cookie used for this is temporary and will be deleted from the browser when you leave the site. This use of cookies will ensure that you can move from page to page quickly, and that all of the functionality can be used. Please note that if you do not allow cookies on your computer you may be denied access to those parts of the site that depend on the use of cookies.

4. Security and disclosures
Kowa Optimed Deutschland GmbH has implemented security measures to ensure that your personal information is protected. We use encryption where appropriate and a firewall to prevent third parties from accessing your personal information. To comply with applicable laws and lawful government requests, Kowa Optimed Deutschland GmbH reserves the right to access and disclose individually identifiable information to operate our systems properly or to protect our customers and ourselves. Kowa Optimed Deutschland GmbH also reserves the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of the website or our services.

5. Our Commitment To Information Security
Information security is important at Kowa Optimed Deutschland GmbH, and while no security measure is perfect or impenetrable and we cannot guarantee the security of the information that you provide to us, you can be assured that we maintain physical, electronic and administrative measures and safeguards and periodically review these security measures and safeguards to protect your personally identifiable information from unauthorized or inappropriate access and use.

6. Rights
You have the right to access, correct, update or delete your data by accessing the appropriate link to your profile, by submitting a request to Please note that if you wish to request a copy of this data, we may ask for proof of identity. Kowa Optimed Deutschland GmbH reserves the right to charge a small administrative fee in such cases.

7. Duration
Kowa Optimed Deutschland GmbH will only hold your personal information for the time necessary to allow us to provide the services or products that you have requested or for any additional period, as required by law.

8. Amendment
Kowa Optimed Deutschland GmbH reserves the right to amend the Privacy Statement from time to time and will notify you of any material changes affecting our use of your personal data.

9. Other information
Certain processing of your personal data may take place at locations outside the European Economic Area solely for the purposes set out above and group administration. This involves a transfer of data to a location outside the European Economic Area. Kowa Optimed Deutschland GmbH gives the assurance that if your data is transferred to ensure that the necessary measures and relevant controls are in place to protect the confidentiality and security of your data and that it will do so in compliance with data protection legislation.

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